Modernizing Utility Billing for a National Power Provider
The Challenge
The utility company served over 9 million customers across multiple regions using a highly customized legacy billing system. Frequent outages, billing errors, and delayed invoices were leading to customer dissatisfaction and revenue losses. Regulatory requirements demanded detailed auditability, which the old system could not provide.
Our Solution
Metabeat led a full-scale migration to Oracle Customer Care & Billing (CCB) with integrated Oracle Revenue Management and Billing. We designed scalable rate structures, billing workflows, and customer lifecycle processes to support dynamic tariffs and regulatory reporting.
Advanced data validation and automated exception handling ensured billing accuracy, while analytics dashboards gave leadership full visibility into revenue and operational performance.
Business Impact
Billing accuracy improved by over 99.5%, customer complaints dropped by 42%, and invoice generation time was reduced by 60%. The new platform now supports over 10 million accounts with real-time visibility into revenue and compliance.